At Fall for Flora, we are committed to ensuring your satisfaction with our exquisite macrame swings. To provide clarity and transparency, here's an insight into our refund, return, and exchange policy:
Order Assurance:
All orders placed with Fall for Flora are final. Once an order is confirmed, it cannot be cancelled, exchanged, or merged. We take pride in delivering quality products and stand by the uniqueness of each macrame swing.
Refund & Return Policy:
We do not entertain requests for refunds or returns unless you have received the wrong product. In such cases, please reach out to us promptly at fallforflora@gmail.com. Kindly note that any request for a return or exchange must be made within 7 days of receiving the order.
Damage Control:
To enhance your experience and assist us in addressing any transit-related concerns, we encourage all our valued customers to record a video during the unboxing of your parcel. This will be immensely helpful in verifying the condition of the product upon arrival.
Exchange for Transit Damage:
In the unfortunate event that your macrame swing arrives damaged during transit, we offer an exchange policy. Simply record a video showcasing the damaged product within 72 hours of receiving the parcel and send it to us at fallforflora@gmail.com. We will swiftly process an exchange for the damaged item.
At Fall for Flora, we strive to provide you with unparalleled customer service and exquisite products. Our policies are designed to ensure a smooth and satisfying experience for every customer. If you have any questions or concerns, feel free to reach out to our dedicated customer support team.
Elevate your space with Fall for Flora's unique macrame swings, and rest assured knowing that your satisfaction is our top priority!
